Refund policy
Our 30-Day Money-Back Guarantee
We want you to shop with confidence. If you are not completely satisfied with your Trackrhino purchase, we offer a full refund within 30 days of the delivery date.
Eligibility
- Item must be returned within 30 days of delivery
- Item must be in its original condition and packaging
- Proof of purchase (order number or receipt) is required
How to Request a Refund
- Contact us at the address below with your order number and reason for return
- We will provide a return shipping address within 2 business days
- Ship the item back (return shipping cost is borne by the customer unless the item is defective or incorrect)
- Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method
Defective or Wrong Items If you received a defective or incorrect item, we will cover return shipping and send a replacement or full refund at no additional cost.
Non-Refundable Items
- Items damaged due to misuse or physical damage not caused by manufacturing defects
- Items returned after 30 days of delivery
Contact for Returns Shengxin Electronic Co., Limited ROOM E10, UNIT 18, FLOOR 12, NEW CITY CENTRE, NO.2 LEI YUE MUN ROAD, KWUN TONG, KOWLOON Contact: Zhi Dongfang | Phone: +86 137 6040 8501